"Mark was friendly and approachable. Excellent attention to detail and communication was clear and prompt. Nothing was too much trouble. We have already sent clients to Mark, highly recommended."
"Mark kept me updated at every stage of the process & was always available & happy to explain anything that I didn't understand. I really appreciated having someone in the process who I felt I could trust & felt comfortable asking questions. Mark & Dinah have both been great."
"Always responds quickly to emails/queries. Answers are always understandable. Great as usual, thank you Mark & the team."
"Superb Service - nothing too much trouble. Mark responded very quickly to queries & concerns & was very thorough in his approach."
"Mark went out of his way to offer us support, advice and encouragement. Also possessed a sense of humour - vital in selling and buying a house. Pleasure to have had him working on our behalf and highly recommend Mark to friends and family. Mark took his time to explain more complicated issues, which we appreciated."
"Regular updates and information communicated well and in a timely fashion. Response to my queries were dealt with effectively."
"From the moment Mark introduced himself I found him to be very friendly and approachable which helped immediately, as time passed I found him to be very thorough in his approach leaving no stone unturned and offering more than one option on outcomes dependent upon what the queries were which really helped us to make decisions which we felt informed about, Sara Aboushanab Mark’s Legal assistant was vey much the same when I had cause to speak with her, friendly, professional above all they could be relied upon to deal with our affairs in a way which gave us confidence.
BTTJ seem to put a lot into ensuring the client is looked after, I really like and respect that."
"Mark informed us of every step and explained everything simply. He made the transaction very easy."
"Explained everything in an easy to understand way. Very friendly and nothing too much trouble."
"Mr Mark Cooper and your secretarial staff were very prompt to respond to any queries."
"Would recommend very highly, very helpful, cheerful and professional."
"Good communication throughout the sale process. Speedy responses to enquiries & requests. Information was well presented & easy to understand. I found Mark was someone who listened and represented our interests well. Professional manner and good communicator."
"Everything was explained well. Queries and messages answered quickly. Never felt rushed with appointments and time. Excellent knowledge in all areas. Confident, professional and friendly."
"We have been so pleased with the service you have provided which includes your secretary. You have kept us up to date and communicated everything so well. What we've particularly valued has been your attention to detail which we rate as outstanding, far exceeding our expectations. We would be happy to complete any survey which reflects the level of professionalism we have received and will highly recommend you to others."
"We requested from BTTJ and specifically from Mark Cooper (Solicitor Conveyancing) who was recommended by our broker to handle our first new house purchase. Mark has really completed the whole work package (investigation, contracts, issues and our concerns, 3rd parties involvement, issues with the bank) in an exceptional, professional and very efficient way and delivered our completion date 2 weeks earlier. People like Mark who work hard really from start to finish, are worth gold as he was always helpful while paying attention to the details. He always kept us informed, while he was always very friendly and we had excellent communication. We are both grateful to Mark for his service, and we definitely recommend him without second thought. Again Mark, million thanks."