"Mark was very easy to work with. He explained things very well & was a great help. Thanks for your help."
"As always, Mark is super professional and I have absolute confidence in him."
"Very easy to deal with Mark, professional & prompt actions."
"Mark was always available or was very quick to call us back. He was excellent at explaining things to us. It was easy to get in touch."
"Thank you so much for all your help & advice, you made the process so easy for us, you were very easy to get hold of & always got back to us within the same day, even emails late at night. We can't thank you enough. Very easy to make contact, quick email sent, heard back within 30 minutes then had a phone call."
"Mark's customer service was second to none, always ensuring that we were kept up to date & understood each aspect of the process. We always felt that Mark had our best interests in mind & nothing was too much trouble. We are certain to use mark again in the future."
"Clear communication, good interaction."
"Mark was very thorough throughout the process. He was responsive to our queries / concerns & requests to facilitate face to face discussions when required."
"Mark was very easy to get in contact with. He was able to answer all of my questions quickly & in a way that was easy to understand."
"I was very happy with the help & support provided by Mr Mark Cooper."
"Fabulous! - Nothing was to much trouble"
"Mark kept us regularly updated & co-ordinated both the sale & purchase. He was always open, honest & easy to reach."
"Supurb stuff. Mark is a super guy to deal with."
"Efficient, friendly & always keen to be pf help. Very easy to contact."
"Mark is excellent. Attention to detail is excellent."
"Good, quick & efficient. Many thanks for your help."
"Relevant information as required. Approachable & helpful advice."
"Mark is friendly & very efficient."
"Efficient & friendly service."
"The transaction was dealt with smoothly & we were kept informed at every stage."
"Easy to contact mark & quick responses to queries, even well into the evening! Very approachable office staff & efficient links to Mark. A great service overall in difficult circumstances for me. Highly recommended from me to others - Thank you to all involved."
"Well informed & good advice"
"Mark is very attentive and knowledgable. He was always available and answered my enquiries."
"Very informative, helpful & acted fast on the job."
"Although a long drawn ourt process by the buyer, Mark & Lisa were a joy to instruct & work with. The communication was great and their advice & friendliness provided me with calm processes & built relationships full of trust."
"Always kept informed by Mark. He made the whole process feel 'easy'. It was very easy to contact and set up the arrangements. Thank you for making the sale of my Mother's property seamless."
"We dealt with many different parties during the process but what stood out to us was Mark's ability to explain often complicated terms in such a way that not only could we understand, but also made us feel at ease and confident."
"Communication was excellent every step of the way. Mark is always cheerful & helpful. I will be using Mark for any other matters in the future :-)"
"Mark is a very likeable young man, easy to talk to & hardworking. He guided me through the process of sale & purchase, updated me regularly & answered queries to my satisfaction. I was fortunate to have his support during what was to me quite a stressful time."
"Mark has always been meticulous in every aspect of the conveyancing process. Mark promptly responded to phone calls and messages, many times out of normal hours. Thank you!"
"We were kept informed of what was happening, Mark & his team were friendly and professional and explained what we needed to do very clearly."
"Excellent service from Mark & the team, they worked very thoroughly & efficiently. Extremely easy to make initial contact. Thank you for doing a wonderful job, we look forward to using you again in the future."
"Very efficient & polite. We chose you as you are local and easy to make contact."
"The service provided was very professional and of the highest standard. Communication throughout was excellent."
"If I ever had any questions they were always there to help me & reassure me."
"Mark Cooper always goes that extra mile to keep you informed all through the buying & sales process. I wouldnt want or use any other company, have beenusing BTTJ for abot 25 years, excellent service & Mark is an asset to the company...... Just perfect in every way."
"Mark is clear, consise, friendly & efficient. I could find no fault with his work or manner & will continue to use & recommend him in the future.
"At every stage of the procedure we were advised what was happening & what needed to be done. Never had to chase up anything throughout the whole process. Have used Brindley Twist for many years & will continue to do so. Very easy to make contact with the right person for the problem at the time."
"Mark was very helpful, explained things well and made the process alot nicer than alot of people I know experience with solicitors when buying a house."
"Attention to detail - second to none. Whole matter was dealt with efficiently with excellent advice & guidance throughout the process. This was one of 4 purchases made within a short period of time & all have handled brilliantly."
"Mark is always polite, professional, knowledgeable & approachable. Chases down the finer details & offers pragmatic solutions to move things forward. Very much appreciated his skills, legal & communication. Loved having Mark act for me again & will recommend him to anyone reading. Top solicitor."
"Very helpful and attentive to all questions. This was the second time I have used Mark and would not hesitate to recommend him. Love the location of your offices as can park outside and easy to get to. This was a key point in original choice."
"Mark & his team were excellent, I would always come back & recommend. Keep up the good work!"
"Very friendly, helpful and prompt. Helped explain each stage to de-mystify the process. Very easy to contact."
"Mark was friendly and approachable. Excellent attention to detail and communication was clear and prompt. Nothing was too much trouble. We have already sent clients to Mark, highly recommended."
"Mark kept me updated at every stage of the process & was always available & happy to explain anything that I didn't understand. I really appreciated having someone in the process who I felt I could trust & felt comfortable asking questions. Mark & Dinah have both been great."
"Always responds quickly to emails/queries. Answers are always understandable. Great as usual, thank you Mark & the team."
"Superb Service - nothing too much trouble. Mark responded very quickly to queries & concerns & was very thorough in his approach."
"Mark went out of his way to offer us support, advice and encouragement. Also possessed a sense of humour - vital in selling and buying a house. Pleasure to have had him working on our behalf and highly recommend Mark to friends and family. Mark took his time to explain more complicated issues, which we appreciated."
"Regular updates and information communicated well and in a timely fashion. Response to my queries were dealt with effectively."
"From the moment Mark introduced himself I found him to be very friendly and approachable which helped immediately, as time passed I found him to be very thorough in his approach leaving no stone unturned and offering more than one option on outcomes dependent upon what the queries were which really helped us to make decisions which we felt informed about, Sara Aboushanab Mark’s Legal assistant was vey much the same when I had cause to speak with her, friendly, professional above all they could be relied upon to deal with our affairs in a way which gave us confidence.
BTTJ seem to put a lot into ensuring the client is looked after, I really like and respect that."
"Mark informed us of every step and explained everything simply. He made the transaction very easy."
"Explained everything in an easy to understand way. Very friendly and nothing too much trouble."
"Mr Mark Cooper and your secretarial staff were very prompt to respond to any queries."
"Would recommend very highly, very helpful, cheerful and professional."
"Good communication throughout the sale process. Speedy responses to enquiries & requests. Information was well presented & easy to understand. I found Mark was someone who listened and represented our interests well. Professional manner and good communicator."
"Everything was explained well. Queries and messages answered quickly. Never felt rushed with appointments and time. Excellent knowledge in all areas. Confident, professional and friendly."
"We have been so pleased with the service you have provided which includes your secretary. You have kept us up to date and communicated everything so well. What we've particularly valued has been your attention to detail which we rate as outstanding, far exceeding our expectations. We would be happy to complete any survey which reflects the level of professionalism we have received and will highly recommend you to others."
"We requested from BTTJ and specifically from Mark Cooper (Solicitor Conveyancing) who was recommended by our broker to handle our first new house purchase. Mark has really completed the whole work package (investigation, contracts, issues and our concerns, 3rd parties involvement, issues with the bank) in an exceptional, professional and very efficient way and delivered our completion date 2 weeks earlier. People like Mark who work hard really from start to finish, are worth gold as he was always helpful while paying attention to the details. He always kept us informed, while he was always very friendly and we had excellent communication. We are both grateful to Mark for his service, and we definitely recommend him without second thought. Again Mark, million thanks."