"Kate was very quick to respond, thorough in process and clear in communication."
"Staff made my communications easy with such helpfulness, courtesy and efficiency, plus added warmth of 'human element' i.e empathy. Felt listened to and understood. Thank you for making my first contact with Solicitors such a positive experience."
"Everything was explained clearly. No surprises. Straightforward to deal with."
"Efficient and friendly. Thank you."
"Kate & Sarah ensured by sale & purchase completed by 29th June in what was obviously a very busy time. Responses to questions were always very quick & there was no need for me to chase at any point :-)."
"Mark was friendly and approachable. Excellent attention to detail and communication was clear and prompt. Nothing was too much trouble. We have already sent clients to Mark, highly recommended."
"Diane and Debbie were so easy to deal with, both are a great asset to BTTJ."
"My case was handled very well and completed on time. Well explained and always keeping me in the loop. Will surely use Niki on my next case if she is available."
"Mark kept me updated at every stage of the process & was always available & happy to explain anything that I didn't understand. I really appreciated having someone in the process who I felt I could trust & felt comfortable asking questions. Mark & Dinah have both been great."
"Very professional service during a challenging time, especially as part of a long & complex property chain."
"Alex's communication & efficiency throughout the whole process was fantastic. We always felt informed of what was happening & Alex always got back in contact with us when we needed to talk to him about an issue. Alex was also available to provide advice & reassurance throughout the process, which was particularly appreciated as we are currently expecting our first child & moving dusing this time could have been a very stressful process, but made so much smoother by the leve of service from Alex. Really appreciated all your efforts."
"Alex offered the best level of service I have encountered from a solicitor. He responed to my queries promptly & offered clear advice on how to proceed at all stages of the process. He is approachable, has excellent communication skills & adds real gravitas to the firm of Brindley Twist Tafft & James LLP. I would (& will) highly reccomend him to others who will need a conveyancer in future. He is a real credit to his profession."
"Diane has been extremely helpful & prompt with her response. She tookcare of my cases thoroughly & provied all the necessary to make sure I am fully aware on the actions I will be taking. Really great help with her attention to detail & service. Diane's assistant Debbie is also very helpful & petient with me."
"House sale/purchase dealt with efficiently & confidently. Company was a solid, reliable organisation. Picked up an issue with the title deeds which had been missed by previous solicitors involved with the property, sorted this out."
"Helpful, efficient, friendly, understanding. I couldn't have asked for a better firm of solicitors - Thank you. Thank you Diane & Debbie for their help & support at what became a very stressful time."
"Kate and Sarah are obviously a good team. Communication from one was never replicated by the other and even Kate working from home during a period of self isolation did not impact on the progress of our transactions. The whole process was well managed. It was easy to make contact."
"Always responds quickly to emails/queries. Answers are always understandable. Great as usual, thank you Mark & the team."
"Completed in a timely manner. Easy to make contact."
"Angela is fantastic at her job."
"Angela & her team are very efficient & keep us up to date with everything. Good communication. Thank you for getting us moved before lockdown! Excellent service, we wouldn't hesitate to use you again."
"Good service. Good communication. Up to date report provided."
"Very smooth and straight forward."
"Angela took control of all items to ensure purchase and sale went through in June."
"We were kept informed throughout the entire process & any queries we had were always responded to immediately. Thank you! :)"
"Excellent service, always updated and kept in the loop. Any questions I had were promptly answered."
"Thank you for all your hard work, chasing, clear communication and question answering throughout the process. Marcella was right to recommend you and I’d certainly recommend you to others."
"Diane is a great professional, you feel at ease when she is dealing with your matter."
"A tricky sale but I was kept updated regularly. Very easy to contact even during lockdown. A patient & helpful team who dealt calmly with our difficult property management company."
"Professional & courteous service. Easy to contact. Always replied to any telephone calls / emails."
"It was really lovely speaking with you last week. ***** and I spoke to a few Solicitors last week, and we found you the most warm and friendly as well as informative to speak with, and would like to move forward with you acting on our behalf for our property purchases."
"Very helpful, dealt with every problem caused by the seller. Very professional. Did fantastic with the fact that Covid-19 was around, and the sales market was so busy."
"Diane and Debbie have a very professional approach and are excellent communicators."
"Efficient, good communication, professional, smooth process, straight forward!"
"Good communication, completion on time, very happy with everything."
"Excellent & professional service throughout from Angela & Jo. Thank you for all amazing work in such a crazy time for your industry :-)"
"T
hank you very much for all of your assistance with our move. We're thrilled to be in, and it's made all of the stress and worry of the last week or so completely worth it. Thank you for fighting our corner, for explaining things to us so clearly, and to you and Jo for progressing our exchange and completion so quickly at what I'm sure was an exceptionally busy few days in the run up to the Stamp Duty Holiday deadline."
"Superb Service - nothing too much trouble. Mark responded very quickly to queries & concerns & was very thorough in his approach."
"We would like to say a very big thank you for your services. We are very happy with the speed of the transaction, communication and overall outstanding service. Thank you one more time. We will be back with more properties."
"Went the extra mile when the move needed it. Kate took charge of the whole chain to my move happened correctly."
"Kate provided a very professional and prompt service, always making me feel as though she was doing all she could to help complete the sale."
"Very easy, straightforward - Quick process"
"Thank you for everything in regards to my purchase of ** **** *****. Thank you for taking the time to explain everything, nothing was too much trouble for you and you made this scary process a whole lot easier. You have been wonderful!"
"Dealt promptly with all our questions and gave advice where necessary. Easy to contact and returned calls promptly. Exchange and completion was done on the same day mainly due to Covid19, this was handled professionally."
"Kashifa was always very helpful and responsive in spite of Covid challenges"
"We have used Kashifa now on a number of occasions, and we have always had excellent service on each transaction. We have always been treated with patience, kindness and respect."
"Everything was dealt with efficiently and with friendly service and advice. A smooth process overall. We have been very satisfied with all the dealings we have done as with Macnamara King and also after change of company."
"I was recently involved in a very complex and stressful purchase that dragged on for months. Luckily for myself, help was at hand through my excellent case handler Diane Latham at BTTJ.
Diane persevered with myself and the purchase through some very challenging weeks when it appeared that that the purchase was imminently going to collapse due to ongoing delays that were out of our control. She was patient and understanding and always on hand to offer sound, expert advice and go the extra mile to get the purchase completed- for that I am very grateful and would highly recommend her services.
She is a credit to both her profession and her company and we are already working together on the next purchase."
"Niki works in a professional and transparent way, but what stands out in my mind is that Niki did what had been agreed in the form of sending emails confirming issues that we had discussed almost immediately, which on a couple of occasions saved the sale and relieved the stress from us. A BIG thank you to Niki!!! Great job!"
"Kashifa has been very helpful in all the details of the house move, always willing to come to the phone if she is available. She has answered any queries we have had or quickly found out for us. She handled our last move with the same thoughtfulness as this one and we would always be pleased to recommend her services and send our thanks for her efficiency."
"Angela Mulgrew was absolutely brilliant from start to finish. She was thorough in dealing with all of the matters that arose in our purchase. Angela gave great advice and kept in constant communication with us to get the deal over the line. This is our second purchase that we have made with Brindley Twist Tafft & James and we have been extremely satisfied with the service. We will definitely use you again and recommend to other people."
"The whole process was very well organised, Kiran was able to support the sale and all processes during these difficult times."
"Kiran was extremely helpful. She was very polite and always returned our call. All our queries were dealt with professionally. She was extremely knowledgeable. She made the whole process run smoothly without any problems at all. We received first class service."
"Quick responses - always emails / calls back in good time."
"Mark went out of his way to offer us support, advice and encouragement. Also possessed a sense of humour - vital in selling and buying a house. Pleasure to have had him working on our behalf and highly recommend Mark to friends and family. Mark took his time to explain more complicated issues, which we appreciated."
"Regular updates and information communicated well and in a timely fashion. Response to my queries were dealt with effectively."
"Angela and Jo were always available to answer all our questions and took the time to explain every step clearly."
"From the moment Mark introduced himself I found him to be very friendly and approachable which helped immediately, as time passed I found him to be very thorough in his approach leaving no stone unturned and offering more than one option on outcomes dependent upon what the queries were which really helped us to make decisions which we felt informed about, Sara Aboushanab Mark’s Legal assistant was vey much the same when I had cause to speak with her, friendly, professional above all they could be relied upon to deal with our affairs in a way which gave us confidence.
BTTJ seem to put a lot into ensuring the client is looked after, I really like and respect that."
"Angela and Jo were informative, responsive and worked hard on my case in a very hectic time. I always felt they explained things clearly and I felt they were always looking out for me. Excellent attention to detail."
"Simon and Tyler made me feel everything was taken care of even before I thought about it! Nothing was a problem and I was never left feeling I was just another client."
"Thank you ever so much for this, and for making the process so easy, especially in light of the current situation. I appreciate that it has been quite a long journey but I can only extend my thanks and utmost appreciation for all the hard work and for all that you have done. Once again, thank you."
"Fantastic service received, always well informed and went the extra mile to address the issues regarding the culvert."
"Helen was prompt and handled our sale and purchase very efficiently."
"Mark informed us of every step and explained everything simply. He made the transaction very easy."
"Explained everything in an easy to understand way. Very friendly and nothing too much trouble."
"Mr Mark Cooper and your secretarial staff were very prompt to respond to any queries."
"Would recommend very highly, very helpful, cheerful and professional."
"Very easy to make contact and always returned calls, emails etc."
"Very polite and helpful in every way."
"Due to problems at the bottom of the chain, the sale of my parents' house was protracted. However, I was kept informed by Helen of any progress. Helen Checketts is an excellent solicitor and you are lucky to have her working for you. She is both highly skilled and highly experienced."
"Excellent support by Helen and the team for the purchase of my property. Acted professionally throughout the process."
"Diane was always very helpful, particularly under the circumstances which caused me to have to sell my home."
"We have used the service of BTTJ on numerous occasions and have always been satisfied. Diane Latham is always diligent and caring."
"Diane was totally professional from start to finish, kept us informed all the way through and met our every request. Also many thanks to Sara who was also a great help in the purchase."
"Diane is friendly, professional, fast acting. Cares about her clients, reasonably prices her services."
"Punctual, friendly, good communication, everything ran smoothly and a good overall professional service."
"All of our questions were answered quickly and professionally - with having never done anything like this before, we felt at ease no matter what the query."
"Very helpful and knowledgeable."
"Simon was efficient and extremely helpful throughout the process."
"Helen and her team were fantastic throughout the sale of my property. I couldn't have asked for a better service. Yet again my experience with the firm has been good and I will definitely be using them again in the future."
"Everything dealt with efficiently and in a timely manner. Voicemails returned same day. Felt that nothing was too much trouble, made to feel that my case was the most important one to be dealt with. Many thanks for your help."
"Diane has been our conveyancer before, infact 3 times. Very easy to talk to and to understand, always very helpful. Infact we have recommended her to many friends who have taken up our advice and have seen her."
"Good communication throughout the sale process. Speedy responses to enquiries & requests. Information was well presented & easy to understand. I found Mark was someone who listened and represented our interests well. Professional manner and good communicator."
"Excellent prompt response from Angela and constant contact with clear updates on progress. Always a pleasure to work with and no hesitations on recommendation to friends and family. Thank you."
"Friendly, efficient and prompt service at all times."
"Was kept informed all the way through the process."
"Helen always provides timely information and always responds in a timely manner. Refreshingly "available"."
"The process was clear and we received all the help needed. Very quick response and support".
"Helen was very professional and a very kind person. Thank you!"
"Everything was explained well. Queries and messages answered quickly. Never felt rushed with appointments and time. Excellent knowledge in all areas. Confident, professional and friendly."
"Kept me updated, always friendly and helpful. Very knowledgeable and informative to next steps. Ferocious in chasing up vendors solicitors. Great experience from Angela and Debbie."
"Angela always understands and works with difficult issues. You can completely trust that if it is possible Angela will get it done. Angela is also easily contactable."
"Helen was very approachable and efficient. She communicated excellently and we always felt she was working hard to get the best outcome and timings for us! Thank you so much for making a difficult process easier!"
"We have been so pleased with the service you have provided which includes your secretary. You have kept us up to date and communicated everything so well. What we've particularly valued has been your attention to detail which we rate as outstanding, far exceeding our expectations. We would be happy to complete any survey which reflects the level of professionalism we have received and will highly recommend you to others."
"We requested from BTTJ and specifically from Mark Cooper (Solicitor Conveyancing) who was recommended by our broker to handle our first new house purchase. Mark has really completed the whole work package (investigation, contracts, issues and our concerns, 3rd parties involvement, issues with the bank) in an exceptional, professional and very efficient way and delivered our completion date 2 weeks earlier. People like Mark who work hard really from start to finish, are worth gold as he was always helpful while paying attention to the details. He always kept us informed, while he was always very friendly and we had excellent communication. We are both grateful to Mark for his service, and we definitely recommend him without second thought. Again Mark, million thanks."
"I am so grateful to Angela and her team for carrying out a thoroughly professional job on my behalf when I recently moved house.
There were potentially a few pitfalls along the way with the house I was buying but with Angela’s outstanding knowledge and expertise I had no need to worry. I was more than confident that all would progress smoothly and well , which it did, with the sale and purchase being finalised by the estimated time given.
I would have no hestitation in recommending Brindley Twist Tafft and James and will definitely be using their services again as and when required."
"During an exciting time (moving into our first home) Angela was excellent and we couldn’t have thanked her more. Speed of communication and the advice that she gave us took away some of the stressful weight of the move. The information she gave us was concise and well explained every step of the way.
Thank you Angela and your firm, we will definitely be using you next time we move house."
