"Kashifa has been very helpful in all the details of the house move, always willing to come to the phone if she is available. She has answered any queries we have had or quickly found out for us. She handled our last move with the same thoughtfulness as this one and we would always be pleased to recommend her services and send our thanks for her efficiency."
"Angela Mulgrew was absolutely brilliant from start to finish. She was thorough in dealing with all of the matters that arose in our purchase. Angela gave great advice and kept in constant communication with us to get the deal over the line. This is our second purchase that we have made with Brindley Twist Tafft & James and we have been extremely satisfied with the service. We will definitely use you again and recommend to other people."
"The whole process was very well organised, Kiran was able to support the sale and all processes during these difficult times."
"Kiran was extremely helpful. She was very polite and always returned our call. All our queries were dealt with professionally. She was extremely knowledgeable. She made the whole process run smoothly without any problems at all. We received first class service."
"Quick responses - always emails / calls back in good time."
"Mark went out of his way to offer us support, advice and encouragement. Also possessed a sense of humour - vital in selling and buying a house. Pleasure to have had him working on our behalf and highly recommend Mark to friends and family. Mark took his time to explain more complicated issues, which we appreciated."
"Regular updates and information communicated well and in a timely fashion. Response to my queries were dealt with effectively."
"Angela and Jo were always available to answer all our questions and took the time to explain every step clearly."
"From the moment Mark introduced himself I found him to be very friendly and approachable which helped immediately, as time passed I found him to be very thorough in his approach leaving no stone unturned and offering more than one option on outcomes dependent upon what the queries were which really helped us to make decisions which we felt informed about, Sara Aboushanab Mark’s Legal assistant was vey much the same when I had cause to speak with her, friendly, professional above all they could be relied upon to deal with our affairs in a way which gave us confidence.
BTTJ seem to put a lot into ensuring the client is looked after, I really like and respect that."
"Angela and Jo were informative, responsive and worked hard on my case in a very hectic time. I always felt they explained things clearly and I felt they were always looking out for me. Excellent attention to detail."
"Simon and Tyler made me feel everything was taken care of even before I thought about it! Nothing was a problem and I was never left feeling I was just another client."
"Thank you ever so much for this, and for making the process so easy, especially in light of the current situation. I appreciate that it has been quite a long journey but I can only extend my thanks and utmost appreciation for all the hard work and for all that you have done. Once again, thank you."
"Fantastic service received, always well informed and went the extra mile to address the issues regarding the culvert."
"Helen was prompt and handled our sale and purchase very efficiently."
"Mark informed us of every step and explained everything simply. He made the transaction very easy."
"Explained everything in an easy to understand way. Very friendly and nothing too much trouble."
"Mr Mark Cooper and your secretarial staff were very prompt to respond to any queries."
"Would recommend very highly, very helpful, cheerful and professional."
"Very easy to make contact and always returned calls, emails etc."
"Very polite and helpful in every way."
"Due to problems at the bottom of the chain, the sale of my parents' house was protracted. However, I was kept informed by Helen of any progress. Helen Checketts is an excellent solicitor and you are lucky to have her working for you. She is both highly skilled and highly experienced."
"Excellent support by Helen and the team for the purchase of my property. Acted professionally throughout the process."
"Diane was always very helpful, particularly under the circumstances which caused me to have to sell my home."
"We have used the service of BTTJ on numerous occasions and have always been satisfied. Diane Latham is always diligent and caring."
"Diane was totally professional from start to finish, kept us informed all the way through and met our every request. Also many thanks to Sara who was also a great help in the purchase."
"Diane is friendly, professional, fast acting. Cares about her clients, reasonably prices her services."
"Punctual, friendly, good communication, everything ran smoothly and a good overall professional service."
"All of our questions were answered quickly and professionally - with having never done anything like this before, we felt at ease no matter what the query."
"Very helpful and knowledgeable."
"Simon was efficient and extremely helpful throughout the process."
"Helen and her team were fantastic throughout the sale of my property. I couldn't have asked for a better service. Yet again my experience with the firm has been good and I will definitely be using them again in the future."
"Everything dealt with efficiently and in a timely manner. Voicemails returned same day. Felt that nothing was too much trouble, made to feel that my case was the most important one to be dealt with. Many thanks for your help."
"Diane has been our conveyancer before, infact 3 times. Very easy to talk to and to understand, always very helpful. Infact we have recommended her to many friends who have taken up our advice and have seen her."
"Good communication throughout the sale process. Speedy responses to enquiries & requests. Information was well presented & easy to understand. I found Mark was someone who listened and represented our interests well. Professional manner and good communicator."
"Excellent prompt response from Angela and constant contact with clear updates on progress. Always a pleasure to work with and no hesitations on recommendation to friends and family. Thank you."
"Friendly, efficient and prompt service at all times."
"Was kept informed all the way through the process."
"Helen always provides timely information and always responds in a timely manner. Refreshingly "available"."
"The process was clear and we received all the help needed. Very quick response and support".
"Helen was very professional and a very kind person. Thank you!"
"Everything was explained well. Queries and messages answered quickly. Never felt rushed with appointments and time. Excellent knowledge in all areas. Confident, professional and friendly."
"Kept me updated, always friendly and helpful. Very knowledgeable and informative to next steps. Ferocious in chasing up vendors solicitors. Great experience from Angela and Debbie."
"Angela always understands and works with difficult issues. You can completely trust that if it is possible Angela will get it done. Angela is also easily contactable."
"Helen was very approachable and efficient. She communicated excellently and we always felt she was working hard to get the best outcome and timings for us! Thank you so much for making a difficult process easier!"
"We have been so pleased with the service you have provided which includes your secretary. You have kept us up to date and communicated everything so well. What we've particularly valued has been your attention to detail which we rate as outstanding, far exceeding our expectations. We would be happy to complete any survey which reflects the level of professionalism we have received and will highly recommend you to others."
"We requested from BTTJ and specifically from Mark Cooper (Solicitor Conveyancing) who was recommended by our broker to handle our first new house purchase. Mark has really completed the whole work package (investigation, contracts, issues and our concerns, 3rd parties involvement, issues with the bank) in an exceptional, professional and very efficient way and delivered our completion date 2 weeks earlier. People like Mark who work hard really from start to finish, are worth gold as he was always helpful while paying attention to the details. He always kept us informed, while he was always very friendly and we had excellent communication. We are both grateful to Mark for his service, and we definitely recommend him without second thought. Again Mark, million thanks."
"I am so grateful to Angela and her team for carrying out a thoroughly professional job on my behalf when I recently moved house.
There were potentially a few pitfalls along the way with the house I was buying but with Angela’s outstanding knowledge and expertise I had no need to worry. I was more than confident that all would progress smoothly and well , which it did, with the sale and purchase being finalised by the estimated time given.
I would have no hestitation in recommending Brindley Twist Tafft and James and will definitely be using their services again as and when required."
"During an exciting time (moving into our first home) Angela was excellent and we couldn’t have thanked her more. Speed of communication and the advice that she gave us took away some of the stressful weight of the move. The information she gave us was concise and well explained every step of the way.
Thank you Angela and your firm, we will definitely be using you next time we move house."
