"Kate and the team have always been receptive to my questions and made themselves available by email and phone. Thank you to Kate and Sarah for your guidance and support through the complete process."
"Kate & Sarah were incredibly personable, approachable & available, making our journey as first time buyers really pleasant & calm - not at all like the horror stories you hear. We were overjoyed by the service & will return to Kate in a heartbeat! We were recommended by a previous client - we were sign us as clients within 48 hours of first contact. Thank you! The process was a dream & we are so grateful!"
"We were kept updated of the process and our current status. The team were friendly and reassured us our questions were not too much to ask. We recommend you all. Thank you for your help and support. you certainly have made a stressful event much less stressful! Being first time buyers, we were unsure of the full process, Kate reassured us and kept us updated the full way through! Thank you!!"
"The whole process is very smooth & efficient, meaning the completion can be done within 3 months which is far beyond our expectation."
"Kate was extremely professional & helpful. I would use Kate for future property purchases."
"All matters were dealt with efficiently."
"Great communication, always responded quickly and a lovely person :) Keep doing a fab job."
"From start to finish, always on hand to answer our questions being first time buyers. Very helpful & guided us to the correct information - especially as we were part of the help to buy scheme."
"Lovely helpful staff, nothing too much trouble. Keep up the good work."
"This was a fairly complex matter that lasted nearly a year. Kate & her colleagues were extremely helpful, friendly & competent throughout. I'm honestly unsure whether we'd have managed to complete without Kate's support."
"Friendly service that makes you feel like it's one to one, which is such a help in stressful times."
"It was clear where the process was & it's progression. The process was made easy."
"The constant update of relevant information was perfect."
"Friendly and efficient. Very helpful."
"Ease of completion of paperwork whilst I was overseas & the completion of the purchase was effected promptly once the tenant had left the property despite slow response from the vendor & their solicitor. Phone contact very easy & good location of office in Balsall Common. A very friendly team."
"Kate worked very well & efficiently. And friendly with it. Not easy with the current system for buying & selling houses."
"Kate is very efficient and has always managed to keep us updated throughout all the different stages of the process and is always accessible. It’s a pleasure dealing with Kate!"
"Treated with kindness & professionalism at what has been a very traumatic time."
"This is the second time I've instructed Kate & the BTTJ team. Once again they were first class. Excellent communication, swift & effective solutions. Very competitive pricing. Happy to recommend in strongest terms & will spread the world. Thanks Kate & all at BTTJ Balsall Common Office! Keep up the excellent work!"
"Easy to contact. Left a message for Kate, call returned that day & agreed the way forward. Expressed to Kate the need to expedite matters & the re-mortgage was completed smoothly & quickly with sufficient communication between all parties."
"Good communication, kept well informed. Tyler very efficient."
"Property purchase sucessful, concerns listened to, and good communication throughout."
"We were always able to speak to someone, very often Kate herself, and were given reassuring, knowledgeable advice in a timely fashion. Her secretary Sarah Peglar was also efficient, helpful & timely in Kate Weston's absence. Kate always returned our calls. People like a local service when they are making major decisions. Our experience of Kate's office in Balsall Common provided all of this reassuringly & professionally."
"Kate achieved the outcome in good time and her communication was always prompt."
"Always knew where we were. Always kept me informed. Your firm is well known in the area. No problem getting in touch."
"I have been delighted with the level of service. I dont know how it could be improved upon."
"Kate picked this up & drive my purchase forward proactively, enabling me to exchange & complete on the same day. A fantastic & honest service delivered by both Kate & Sarah, I would highly recommend them."
"Kate & Sarah work well as a team & make the whole process as stress free as possible."
"Completely satisfied 100%. Very understanding - the whole staff at Balsall Common are, ie Sarah. Could not be better, thank you all."
"Everything was conducted clearly, thoroughly & quickly. Interactions with the team were professional & friendly."
"Great service all the way through the process of the selling & the buying of our new home."
"Transaction was completed in a timely & professional manner. Kate Weston & Sarah Peglar make a good team & that was reflected in the service I received."
"Everything was conducted clearly, thoroughly & quickly. Interactions with the team were professional & friendly."
"At all times Kate was very professional & helpful. She gave me her hundred percent support. She is very approachable & understanding. She quickly responded to my queries & gave expert advice which was invaluable. I thank Kate very much for the smooth process in my house purchase."
"Kate & Sarah made the stressful time of moving house a far more relaxing experience with their professional & human approach to their customers."
"Great service all the way through the process of selling & the buying of our new home."
"Transaction was completed in a timely & professional manner. Kate Weston & Sarah Peglar make a good team that was reflected in the service I received."
"Kate kept me informed every step of the way throughout the entire process of the sale of my home, She was so professional and helpful. Having moved several times previously the service given by Kate has restored my faith solicitors! Her customer service was outstanding, I never once felt I had to chase Kate as she was always on the ball with everything. Thank you so much Kate and it has been a pleasure from start to completion.
I would not hesitate it recommending Kate to friends and family and as soon as I have found my new home I will be calling Kate for her excellent services again. Just a big thank you for everything and making such a difficult time for me so simple at the end."
"Due to there being an issue on the part of the sellers solicitors. We felt that we were supported by Kate in relation to this frustrating situation."
"Efficient, good communication, helpful."
"Kate and Sarah were both so kind, courteous and helpful throughout what was a stressful process. Communication was always timely and clear, which was critically important to us since we live overseas. They both made the process so smooth for us, and we are incredibly grateful for their hard work!"
"Kate kept me informed every step of the way throughout the entire process of the sale of my home, She was so professional and helpful. Having moved several times previously the service given by Kate has restored my faith solicitors! Her customer service was outstanding, I never once felt I had to chase Kate as she was always on the ball with everything. Thank you so much Kate and it has been a pleasure from start to completion. I would not hesitate it recommending Kate to friends and family and as soon as I have found my new home I will be calling Kate for her excellent services again."
Kate has done her best to protect us from fraudulant issues. Sarah Peglar her legal secetary has been very helpful. Keep up the good work."
"We both felt very well looked after and any question was answered in great detail and speed. Everyone made our first experience buying a house stress free. When small glitches were found you all kept up in the loop and guided us through the process."
"Thank you for making selling the bungalow a straightforward and stress free process."
"Extremely satisfied. No complaints!! Very easy to make contact. Very pleased with the service & help! No faults & went above & beyond to help get our first house."
"Excellent communication, understood our needs, very thorough. Many thanks, excellent service."
"Kate was very quick to respond, thorough in process and clear in communication."
"Staff made my communications easy with such helpfulness, courtesy and efficiency, plus added warmth of 'human element' i.e empathy. Felt listened to and understood. Thank you for making my first contact with Solicitors such a positive experience."
"Everything was explained clearly. No surprises. Straightforward to deal with."
"Efficient and friendly. Thank you."
"Kate & Sarah ensured by sale & purchase completed by 29th June in what was obviously a very busy time. Responses to questions were always very quick & there was no need for me to chase at any point :-)."
"Kate and Sarah are obviously a good team. Communication from one was never replicated by the other and even Kate working from home during a period of self isolation did not impact on the progress of our transactions. The whole process was well managed. It was easy to make contact."
"We were kept informed throughout the entire process & any queries we had were always responded to immediately. Thank you! :)"
"Excellent service, always updated and kept in the loop. Any questions I had were promptly answered."
"A tricky sale but I was kept updated regularly. Very easy to contact even during lockdown. A patient & helpful team who dealt calmly with our difficult property management company."
"Went the extra mile when the move needed it. Kate took charge of the whole chain to my move happened correctly."
"Kate provided a very professional and prompt service, always making me feel as though she was doing all she could to help complete the sale."
"Very easy, straightforward - Quick process"
"Thank you ever so much for this, and for making the process so easy, especially in light of the current situation. I appreciate that it has been quite a long journey but I can only extend my thanks and utmost appreciation for all the hard work and for all that you have done. Once again, thank you."
Conveyancing
