"Lynette handled my case both professionally and sensitively. She was always happy to answer any questions I may have & I was kept up to date on a regular basis."
"Lynette was very caring and understanding. She was very clear and concise and always looked at different options, explaining the potential outcomes both positive and negative risk."
"From start to finish the service provided was first class. I was listened to & kept up to date & informed throughout. Thank you Richard Stanford & your team for the way you handled by case. I would definitely recommend your services."
"The whole process from first contact to the final outcome was dealt with to the highest satisfaction. On Richard Stanford's first visit to our home, he made us feel at ease & throughout the whole process supported & guided us."
"Tom & the staff at the solicitors have been first class. Tom & Andrea both went above & beyond their jobs to help & support myself through my case & I can't thank them enough for all their time & support. Thank you for all you have done for me & my family."
"Covid restrictions made things difficult but staff were always friendly & efficient. They made a complex situation much smoother for us. Thank you Janet, Sarah & the team."
"From day one, Richard dealt with us with empathy, understanding & great patience in support of the situation we found ourselves in. He communicated with us every step of the way, talking to us in a language we understood so we could make informed decisions around how we were to proceed with our negligence claim. When our Mom's health deteriorated, Richard was compassionate & provided alternative options on how we could proceed to progress the claim without causing further distress to our Mom & us. Through Richard's tenacity we were able to obtain a substantial settlement to support Mom's ongoing needs as a result of the negligence even though the other party continued to deny liability. If it hadn’t been for Richard & his hard work, including the co-ordination of the legal claim & the right experts to support our case, we do not believe we would have had the positive outcome that we did. We can’t think Richard enough."
"After not knowing where to turn & battling many channels, including hospital PALS service, local MP, home legal insurance, ombudsman etc it was a relief & reassurance to feel my care was finally in capable hands & I would take a step back. I always felt confident that Tom would achieve a positive result & was also impressed by the input of the nurse, doctor & barristers involved in my case."
"I would like to thank Lynette & the team for an outstanding service. The whole team were very professional, polite & nothing was too much trouble. I would personally like to thank Lynette for all her hard work, I wouldn't hesitate to recommend Lynette & team to anyone who needs help. If I could put Lynette forward for a medal, I would. Please would you give her a special thank you."
"Thank you again for the handling of our mother's case and achieving the best outcome possible.
You and your team have been wonderful, thorough, considerate and companionate throughout, which has made this lengthy process so much easier for us both."
"I contacted BTTJ with a medical negligence claims when I was still grieving and being thrown medical jargon about my fathers unexpected death.
They were open and honest and helped me understand the options but also the limitations of a claim. They were there throughout the hospital investigation and inquest to talk through outcomes and explain medical and legal implications. It made a difficult and unknown process easier to navigate.
Sadly, and not through the fault of BTTJ, the payout was lower than we’d hoped but again this was fully explained, challenged and other options explored.
I felt fully supported throughout the process and trusted their judgement and experience. The best outcome for us as a family was to get an apology and BTTJ were able to get this formally for us which gave a sense of closure. Thank you for all your help."
"I'd just like to say thank you to all that helped me with my claim."
"Jeanette was amazing, thank you."
"Richard was very understanding of the complicated impact of my husband’s death on myself and my children. He listened and built a case around our particular difficulties that arose following the negligent care and death. He and his team worked hard to win a settlement that could provide our family with some financial and emotional stability moving forward.
Thank you again for all your help through the process. I am extremely grateful."
"I was very satisfied in the way in which the case was dealt with. I would recommend Brindley Twist Tafft & James to anyone who needs reliable solicitors."
“Richard was exemplary, professional, hard-working, and committed to getting me a positive result. He has been conscientious, diligent, and so honest with me – with everything clearly laid out. Thank you so much Richard.”
"I just wanted to personally thank you for taking on my mum's case and seeing it through to its conclusion. I really do appreciate your time, patience and advice over the past few years and know mum and dad feel the same. Mum will now be able to secure the right care and equipment for her needs. Simply knowing they are now in a position to be able to do what needs to be done to make her life more comfortable is such a tremendous relief. So, many thanks to you and your team for all you have done."
"Tom Barnes was excellent, professional and demonstrated real empathy."
"Thank you Catherine Puffett. I understood the advice you gave me, you kept me updated as to the progress and you were a pleasure to deal with. Would highly recommend her services."
"BTTJ were a joy to deal with and would certainly be happy to recommend them."
"Dawn Slow provided an excellent service from start to finish, I would highly recommend Brindley Twist Tafft & James."
"Thank you for all your help, you've been amazing and I really appreciate it."
"My thinking of this exercise was always to get that hospital to recognize their negligence and the appalling way I was treated which could have resulted in a fatal conclusion. The money was of course a welcome bonus. Many many thanks for all your help and persistence, it was always a pleasure speaking to you and I wish you all the very best for your future."
"The solicitor that my mum was dealing with and I dealt with after my mum passed away was without doubt outstanding. She was kind, caring, compassionate and professional so thank you Catherine Puffett. We won our case and got the apology we longed for. Fantastic service."
Everything was very well explained and we knew that our best interests were absolutely paramount. The level of service we received was first class. Our position was explained perfectly to us in a professional, compassionate and concise manner.
"After many rejections & misfortunes, my mother & I eventually had the extremely good fortune to be introduced to Dawn Slow. She has from the outset diligently pursued our negligence case for close to 4 years and now in 2019 we finally have a positive outcome. Sadly my mother didn't live to see this day, but we both were grateful that Dawn understood how life-changing medical mistakes can be & that sometimes it is absolutely necessary that our national institutions are held accountable.
Her tenacity & compassion held me together through a very emotionally difficult & frustrating few years.
I would like to recommend this very savvy & highly intelligent lady to anyone who has a difficult negligence case they want to pursue. Thank you Dawn."
"Handling my case was Mrs Dawn Slow who was very professional and efficient and communicated with me on a regular basis. I would like to thank them very much and would not hesitate in recommending their services."
"Were very pleased with everything Richard did for us and were pleased with the outcome."
"BTTJ were all very helpful & kind. Lynette Walsh and her staff have been very supportive throughout. I would have no hesitation in recommending Lynette to anyone. If you want someone to fight your corner then she is definitely the person to choose. Thank you Lynette & BTTJ."
"Janet was very good at keeping me up to date with the progress of my case and always ensured I understood the legal jargon."
"Tom is amazing! Professional but also kind and compassionate, I'm so thankful for his help and support."
"The particular lawyer I have been dealing with is Mr T K Barnes.
He has excellent communication skills and always kept me up to date every step of the way on my case. He assured me on every aspect of my claim and never faltered in putting my mind at rest over the last few years especially when my confidence started to fade on occasions. Although my particular case has been settled, I have chosen this firm to carry on working with me and (in particular Mr T K Barnes) to be Joint Deputy with myself on behalf of my son, for the foreseeable future.
I would recommend this firm and this particular lawyer to anyone who is unsure or nervous about employing the use of a lawyer/firm of solicitors."
