"I found it easy to ask questions and get advice and answers."
"Katie was very approachable, friendly & professional, she was a pleasure to deal with."
"Very pleased with understanding given to Mum & her vision/hearing issues. Also understanding of my need to assist but not influence, overall very good."
"Very helpful & visited me at home, explained things simply."
"Katie Nightingale was very approachable and gave prompt and friendy service to us. Recommended to us through friends and easy to make contact."
"The process was explained in plain language and all our questions were answered fully. Katie was a great help. Please pass on our thanks to Katie!"
"Katie is fantastic! Knowledgeable, direct with a flair of humour! Fantastic lady. Open & honest conversation. I wish to thank you Katie for being so professional & direct."
"Explained everything in an easy & understandng way."
"Everything was fully explained and we received excellent service from Katie."
"Katie was very informative and helpful to explain all aspects - she was very understanding and presented solutions to our questions."
"Katie was very professional dealing with our wills, particularly in explaining the various aspects to be taken into consideration. A very pleasant experience."
"Our will was dealt with quickly and efficiently. Very happy with our Solicitor Katie Nightingale, very professional and good at explaining everything."
"Quick responses to emails - very clear. Simple explanation of the process. Clear advice. Timely & efficient.
"Friendly, responsive & attention to detail."
"Excellent & professional service."
"Efficient, listened to what we wanted, friendly & explained legalities well."
"Katie is excellent at assessing our needs and offering very good advice on the best way to deal with those needs. She is also very prompt and thorough."
"The process of making a new will and LPA's turned out to be extremely easy by Katie Nightingale who took the time to explain everything in detail and in a way that I could make decisions which previously had seemed impossible. She was highly professional and turned a daunting task into a very good experience. I can now get on with life knowing everything is taken care of."
"Very professional. Double checked with me so I understood everything."
"Everything was explained in simple terms."
"Good to talk to, clear & precise, helpful & polite. Thank you."
"Katie was very professional and proficient throughout the process"
"Provided a friendly and efficient service"
"Everything done was 1st class. Very satisfied with the service given."
"Katie was a lovely woman and put me at ease straight away."
"Katie was very friendly and informative."
"Easy to contact, simple process and good advice given by Katie. My will was written up quickly which was important for me."
"Katie was very professional in answering our questions and explained every aspect of our wills to us."
"We have used the services of Brindley, Twist, Tafft & James on three different occasions for various issues and have always found the highest level of service from first contact with the receptionist until actions required have been completed. Each solicitor has taken the time to explain all the steps and legalities to us without us feeling misled or hurried in any way."
"Very efficient and very friendly."
"Excellent listening skills. Very good advice given. Extremely efficient. Katie was welcoming and friendly and quickly gained a good insight of our situation with excellent understanding."