"Seriously thank you so much for your hard work and your communication. 5 stars don’t cut it. I am seriously impressed with your professionalism, dedication and honesty. If more solicitors were like you these processes would be a lot easier and less stressful."
"I just wanted to send you a huge thankyou for doing it again and being the incredible solicitor we needed. We are in and it's everything we ever dreamed of. Can't thank you enough for pushing the other solicitors and really fighting our corner. We will continue to recommend you!"
"Kashifa and Dianne were incredibly efficient and quick to respond. The conveyancing wasn't easy as we were representing my parents-in-law with the added complication of the Court of Protection. They went above and beyond to facilitate exchange and completion. We felt well supported and had every confidence in the service they provided. They were an excellent team."
"Rachel Armitage was professional at all times, keeping us informed, responding promptly to emails & was considerate of our situation & needs. Rachel made the sale of our property very smooth & timely. She communicated clearly & promptly. Thank you."
"Everybody was so pleasant & helpful whenever I spoke to the staff or Pauline. the whole transaction was done with perfection."
"Top quality service from a top-quality legal firm & Solicitor Ben James. 10 out of 10."
"Diane is a very knowledgeable and informative professional, she explains everything clearly and doesn't miss a trick! This was my second ever sale and third ever purchase and by far my best all-round conveyancing experience!"
"Many thanks for providing a top-class service. Mark was quick to respond to queries & was meticulous with a real attention to detail when doing follow-ups with our buyers’ solicitors. We highly recommend him to others. It was easy to make contact by telephone & email. We have instructed Mark previously because we know from experience that he provides such an excellent service. He is both friendly & professional. Many thanks."
"This was our third house move & as before, we had excellent with your friendly team & we had a smooth move again. Prior to our first move we heard about you from one of your clients who was very pleased & recommended you. So, we have come back to you for our other moves. Thank you again for everything that you have done for us, we have always felt we could ask anything & get a reply which was friendly & very helpful."
"I've had a very pleasant experience dealing with both Diane and Jo. I was treated with respect and a high level of service. Communication was swift and clear and the process became very straightforward. I was recommended by Diane's former client. Communication was easy
through email replies."
"Always very helpful & polite, kept me up to date with the process. I never felt that our case was just another file on Kashifa's desk! She was always up to date on the progress when I spoke to her. Office is local to where I shop & live, it was easy to pop in & speak to the secretary Dianne if/when I needed to. A thoroughly professional service at all times - both from Kashifa & Dianne, thank you to you both."
"Dear Diane & Jo. the service was extremely efficient, professional & friendly. Communication was excellent whether by phone, email, or physical attendance. You made the whole experience stress free. Thank you very much."
"Diane & the team have always gone above & beyond in the levels of communication, service & updated they deliver. We would highly recommend Diane Latham."
"Thank you for all you have done. We have used BTTJ in the family for very many years and have always been very happy with the service."
"Our house sale & the purchase of another went through quickly. Kiran was very efficient & kept us updated with progress. She was very friendly & approachable & it was great to be able to go to the office to meet with her. We would definitely recommend her to others."
"Kate & Sarah have been really supportive & helpful throughout the whole process of selling * ******* ****. Amazing professional service, will be using Kate to buy my next property & will be recommending her to everyone."
"Diane helped me get my dream house. She is patient, professional & considerate. Making my purchase process a lot less stressful. Thank you. Very easy to make contact, from reception to Diane's secretary - everyone is very accessible."
"This horrendous case was in danger of never being completed without the determination and deeply knowledgeable background that Alex Khan utilised on my behalf, where previous efforts to resolve the situation had been totally exhausted. The individuals of ***** **** ********** involved were exceptionally difficult & intransigent, added to which the lease itself was very complex & untidy to the point of it being almost unworkable. His ability to just take each issue in his stride, whilst his client (myself) was having hysterics was more than remarkable. I have found the lovely staff at BTTJ to be exceptional in all our interactions. They have been friendly & approachable at all times, with my never-ending series of phone calls & messages, thrown up by yet more problems that continued to be ongoing until the very last moment in the case. Alex Khan's team especially were always willing to go the extra mile when trying to resolve yet another issue."
"We were extremely happy with everything BTTJ did to help us through at times what was a really stressful house move. We would highly recommend you at the first opportunity."
"The sale of my house & purchase of the flats (with a very complicated lease) had to be done quickly. Alex & his staff were excellent in their patience & efficient & a pleasure to do business with. 100% satisfied."
“I can not tell you how much I appreciate your help, it's beyond words. Thanks so much for making this happen so quickly. I made the right choice to seek help from you 100%.”.
"Kashifa & Dianne were both very fast with communication & made sure I was kept in the loop with all information regarding the sale & purchase process. They were brilliant & I would highly recommend them to any of my friends & family. Very easy to make contact & had a very speedy response with a quote for what I was after."
"Both Angela & her secretary Jo were efficient, easily accessible, friendly & kept us up to date throughout the process. The buyers were keen to complete before Christmas & we are sellers were also on a deadline to complete before the end of the year - this was no issue. From receiving the buyers offer on 16th October to completion on 15th December the whole process was speedy & this was despite the buyers using an online conveyancing firm who are traditionally slow at responding! Thank you both!"
"Thank you once again for all your help with the purchase of this house and sale of the other. We couldn’t have asked for a more straightforward and painless sale or purchase!! As always it’s greatly appreciated and we will be back next year I’m sure."
"To Mark & Mohammed. I just wanted to thank you for a very smooth sale of ***** ***. As I was acting on behalf of my Mum, and my parents don't live locally, you both really helped explain what needed doing and went out of your way to help me get the contract to my Dad. You were always very friendly when I popped in and so were all of your support staff. I will definitely recommend you to friends and family."
"Kate and the team have always been receptive to my questions and made themselves available by email and phone. Thank you to Kate and Sarah for your guidance and support through the complete process."
"Kate & Sarah were incredibly personable, approachable & available, making our journey as first time buyers really pleasant & calm - not at all like the horror stories you hear. We were overjoyed by the service & will return to Kate in a heartbeat! We were recommended by a previous client - we were sign us as clients within 48 hours of first contact. Thank you! The process was a dream & we are so grateful!"
"We were kept updated of the process and our current status. The team were friendly and reassured us our questions were not too much to ask. We recommend you all. Thank you for your help and support. you certainly have made a stressful event much less stressful! Being first time buyers, we were unsure of the full process, Kate reassured us and kept us updated the full way through! Thank you!!"
"Diane was efficient, prompt in replying to our (many) queries, and really responsive to our changing needs. Also a lovely, friendly approachable person."
"Mark was very easy to work with. He explained things very well & was a great help. Thanks for your help."
"Absolutely excellent service. Efficient, timely, considered advice and worked hard to progress the sale when buyers were slow to respond. Excellent service - we will recommend and will use you again, thank you."
"Extremely satisfied. Selling is stressful anyway without worrying about what is going on with the process & understanding legal lingo. I did not have to worry about any of that at any stage, Pauline & her team have kept me informed at every stage & taken time to explain things I've not quite understood. Thank you! It’s a pleasure to be able to give such positive feedback for once. Nowadays many service industries are rude, incompetent & impossible to contact, not BTTJ! I am impressed with the high level of service I have received from Pauline & her team. I will be recommending BTTJ to my friends."
"Alex was professional, knowledgeable, personable & calming. He was more responsive than we can ever have expected & was instrumental in us achieving a very quick completion. Very easy to make contact & we were up & running in hours."
"Really efficient - always helpful & polite. Good current knowledge of the market, offered advice but always made it clear the decisions were mine. Always called back. Thank you so much, excellent."
"I just wanted to thank you for helping **** to get his new house. He is happily painting walls and getting the place sorted out and he should be very happy there. As always I appreciate the role you play in getting these things done safely and with minimal stress."
"Great communication, always responded quickly and a lovely person :) Keep doing a fab job."
"From start to finish, always on hand to answer our questions being first time buyers. Very helpful & guided us to the correct information - especially as we were part of the help to buy scheme."
"Tyler was always easy to get hold of an in her absence, Simon would answer any of our questions. She dealt with many tricky queries with much patience!"
"Thank you so much for all your help & advice, you made the process so easy for us, you were very easy to get hold of & always got back to us within the same day, even emails late at night. We can't thank you enough. Very easy to make contact, quick email sent, heard back within 30 minutes then had a phone call."
"Lovely helpful staff, nothing too much trouble. Keep up the good work."
"Diane was very clear & approachable while taking me through the house buying process. No question was ever too much trouble to answer or silly - even when Diane had already explained something to me. Diane & her secretary always responded to calls/emails quickly & kept me in the loop when it came to progress of the transfer & the purchase. Massive thanks, couldn't have survived this without Diane's support. Diane is a wonderful, professional & caring person. Thank you!"
"Kiran provided clear communications via email & was easy to get hold of over the phone when we wanted to discuss /clarify something. Thank you!"
"Mark's customer service was second to none, always ensuring that we were kept up to date & understood each aspect of the process. We always felt that Mark had our best interests in mind & nothing was too much trouble. We are certain to use mark again in the future."
"It’s a pleasure working with Diane and her team. She is always very prompt with responses and I feel confident that she is able to get any legal matters resolved in the timeframe agreed. I look forward to working with her and BTTJ more throughout the year."
"Mark was very thorough throughout the process. He was responsive to our queries / concerns & requests to facilitate face to face discussions when required."
"Diane is the best Conveyancer I have had, & I have had many! Always reachable / calls me back. Updates & gets it done!"
"Personal, professional service & advice given."
"Very helpful, efficient service."
"This was a fairly complex matter that lasted nearly a year. Kate & her colleagues were extremely helpful, friendly & competent throughout. I'm honestly unsure whether we'd have managed to complete without Kate's support."
"Friendly service that makes you feel like it's one to one, which is such a help in stressful times."
"I found Kashifa very helpful whilst being diligent & on the ball at all times through the transaction & sale."
"Kept fully informed at each stage of the completion. Completion was swift & earlier than anticipated. Always got a response to any email sent. Both Kashifa & Dianne made the whole process easy & pleasant. Many thanks to them both."
"Kiran has been very professional & very supportive. She did resolve our specific situation, knowing also the background of the issues we had & she has been amazing on solving very quickly & efficiently all the issues left open by the previous solicitor that was enforced by the lender."
"The service was efficient yet through, including advice re the length of the lease. there were no hitches & the purchase was as stress-free as property purchase allows."
"Every point was dealt with efficiently & immediately, leading to an amazingly speedy completion."
"Ease of completion of paperwork whilst I was overseas & the completion of the purchase was effected promptly once the tenant had left the property despite slow response from the vendor & their solicitor. Phone contact very easy & good location of office in Balsall Common. A very friendly team."
"Immediate action when required. If unable to get Angela. her assistant Jo Homan was always available."
"Any problems were sorted & we were very happy with how the sale was dealt with & finalised. We were treated by Kashifa with the utmost courtesy & kept informed right the way through. Could not have been better. Also, Dianne (secretary) was helpful & most courteous too."
"Very efficient & got the transaction completed in record time. Fees were very reasonable for the work involved."
"We were able to trust your advice with respect to the legal matter of staircasing when dealing with ******* *****."
"I was always able to speak to my solicitor or her assistant who were polite & friendly & explained the process to me so it was easy to understand. I was kept informed at all times. I had a date to complete & I'm pleased to say that was achieved."
"Kate is very efficient and has always managed to keep us updated throughout all the different stages of the process and is always accessible. It’s a pleasure dealing with Kate!"
"We had a very negative experience with another solicitors for our house sale & were anxious about our purchase. Kashifa was professional, personable & communicated with us at every stage which put us at such ease. The whole process was smooth & swift. I had previously used BTTJ for a past property purchase. very easy to get in contact - all staff were approachable & helpful. Thank you for supporting us to buy our family home & doing so in a timely manner so we could move in before the birth of our first child."
"Smooth transaction & updated regularly"
"Fabulous! - Nothing was to much trouble"
"Diane was very professional but also friendly & easy to talk to, would definitely recommend. One simple phone call got the ball rolling."
"Great communication. Kept in the loop, chasing people when needed. Thank you!"
"This is the second time I've instructed Kate & the BTTJ team. Once again they were first class. Excellent communication, swift & effective solutions. Very competitive pricing. Happy to recommend in strongest terms & will spread the world. Thanks Kate & all at BTTJ Balsall Common Office! Keep up the excellent work!"
"Kept informed and communicated with us as needed."
"You managed to complete the sale within 14 days of us accepting an offer. Your procedures & requests for information were timely & easy to follow."
"I heard about Diane from two friends / colleagues who highly recommended her. I was given her email address & she contacted me back straight away."
"Kiran always deals with matters promptly & professionally. Thank you for your ongoing support."
"Mark kept us regularly updated & co-ordinated both the sale & purchase. He was always open, honest & easy to reach."
"Efficient communication. Very clear advice & information. Very well done & keep it up"
"Prompt, efficient service."
"Supurb stuff. Mark is a super guy to deal with."
"Diane was amazing. She managed everything so well that we are super impressed. Amazing service, very personal, thank you!"
"Friendly, good quality, professional service."
"Efficient, friendly & always keen to be pf help. Very easy to contact."
"Simple process. Diane's easy to work with. Clear, concise communication."
"Knowledge clearly explained. Efficient & thoughtful. Good listener. Made a relatively stressful experience almost enjoyable."
"Mark is excellent. Attention to detail is excellent."
"I was kept up to date on progress via email or telephone. I found Kiran very approachable. Always did what she said she would do. Always returned my calls. I have received excellent feedback from everyone I have spoken to at your Warwick & Coventry offices. I will definitely come back to you in regards to legal matters in the future."
"Very speedy, professional service. All queries followed up efficiently & excellent advice given on issues that arose."
"Communication & level of service was very good."
"Wonderful service - kept in touch every step of the way. Niki was great, a full asset to the company."
"Relevant information as required. Approachable & helpful advice."
"Alex went above and beyond for our sale to go through. Thank you Alex for all your help to get us into our dream home"
"Very professional & frienldy throughout the entire process."
"Very satisfied with your services. Easy to make contact. Used your services many times."
"Mark is friendly & very efficient."
"Not a straight forward purchase with unexpected delays but Sarah dealt with this very professionally."
"Efficient & friendly service."
"Always clear & easy to understand information & advice, also very friendly. Kept me up to date on what was happening & the next steps."
"Kiran was always available to answer our questions & made the whole process a lot less stressful, explained everything & advised throughout."
"The team have been very professional & really good at communicating. Very happy with the service we received, thank you."
"Always available, always courteous and knowledgeable. A friend mentioned you and your premises were within walking distance of my home."
"100 million % competent, friendly an prompt with things. Always under promises & over delivers. A huge thank you for everything. From start to finish it was a pleasure, and I don’t know how you all do it!"
"Clear lines of communication. Pro-active. Followed up any queries and/or requests."
"With being in one home for years, moving house was a big upheaval to me, and as things don’t go to plan, very stressful. Your help & support I greatly appreciate."
"Good level of communication. Always able to get hold of if needed. Always got an answer quickly to queries."
"Smooth & friendly service."
"Recommended by my son who lives in Southam & received excellent service from your team. I would just like to say thank you."
"Good communication, kept well informed. Tyler very efficient."
"Property purchase sucessful, concerns listened to, and good communication throughout."
"Kiran was amazing the whole way through. She answered all our questios promptly & helped us through the process."
"We were always able to speak to someone, very often Kate herself, and were given reassuring, knowledgeable advice in a timely fashion. Her secretary Sarah Peglar was also efficient, helpful & timely in Kate Weston's absence. Kate always returned our calls. People like a local service when they are making major decisions. Our experience of Kate's office in Balsall Common provided all of this reassuringly & professionally."
"From the very first phone call to enquiry if BTTJ would act in this matter, the service was quick, professional & friendly - reassuring."
"The transaction was dealt with smoothly & we were kept informed at every stage."
"Kate achieved the outcome in good time and her communication was always prompt."
"Easy to contact mark & quick responses to queries, even well into the evening! Very approachable office staff & efficient links to Mark. A great service overall in difficult circumstances for me. Highly recommended from me to others - Thank you to all involved."
"Very helpful with the process (particularly as I was a first time buyer)"
"Prompt, responsive, client-focused service. Thanks very much for the excellent support & your patients & understanding when funds took longer than expected to arrive."
"I was able to communicate directly & as often as required with Pauline & Jo Parker. This resulted in us remaining "in the know" throughout the entirety of the conveyancing process. Pauline & her colleagues have been helpful, receptive, supportive & effective in helping me complete this sale."
"Alex & the team went above & beyond to assist me with my house move."
"I would not go anywhere else..... Diane is absolutely fantastic! Thank you."
"Always answered any questions I had. Worked really hard to get my lease completed as we were under very tight time schedules. Thanks to Pauline & her team. Everybody I hev dealt with at your company was akways helpful."
"Kiran has been magnificent throughout a very difficult transaction. She was always calm & collected; always had sensible advice; always available on the phone; and did all the required work quickly and with a minimum of fuss. We will recommend her to everyone we know!"
"Very easy to deal with & attentive to ones needs at all times. Communications were clear & our expectations managed throughout, with sound advice offered regarding the more complex issues."
"Very pleased with being updated throughout the process. Angela & Jo were quick responding to us with any queries & made it easy for us to understand the legal wording of document. Friendly & easy to talk with :-)"
"Very responsive, professional & friendly."
"Well informed & good advice"
"Mark is very attentive and knowledgable. He was always available and answered my enquiries."
"Very informative, helpful & acted fast on the job."
"Great service, continuous support, good communication!"
"Always answered phone calls - Important for old people!"
"Very approachable, professional & considerate service. Both Debbie & Diane were able to answer all questions & kept us up to date. I would 100% recommend their service. Thank you so much for everything."
"Kashifa has been the best Conveyancing Solicitor that I have dealt with (in 6 house purchases over 30 years). Very easy to make contact."
"Exceptional service from Simon & Tyler who were always willing to help with any issue - big or small. They offered great advice & we felt fully supported throughout our failed new home purchase & then our successful purchase & sale!"
"The staff were very pleasant and dealt with our request very competently. We were kept well informed throughout the process and are very pleased with the service that we received. Thank you."
"Diane & Debbie were brilliant throughout the whole process, always left everything clear to us, answered emails as quick as possible & very very helpful. We couldn't be more happy."
"The property was sold, so therefore I am satisfied! The service I received was efficient, friendly & very professional! Keep up the good work!"
"Although a long drawn ourt process by the buyer, Mark & Lisa were a joy to instruct & work with. The communication was great and their advice & friendliness provided me with calm processes & built relationships full of trust."
"We have used you before and found things very efficient and faily priced."
"I have dealt with Niki on a few properties now and have always found her extremely professional and she has always dealt with any issues straight away."
"Responses to enquiries via email were prompt and matters received from buyer were dealt with in a timely fashion. Advice was given when asked for, and appropriate."
"Always kept informed by Mark. He made the whole process feel 'easy'. It was very easy to contact and set up the arrangements. Thank you for making the sale of my Mother's property seamless."
"Always updated, always taking my calls."
"Good communication, friendly and professional service all round!"
"I would like to thank you and Debbie for doing a wonderful job with the conveyancing of this property, despite the latest unexpected hold up with the delay in the funds. Thanks so much for your understanding, patience and most of all, your professionalism throughout the whole process. We appreciate your prompt reply and keeping us updated throughout the process."
"Thank you so much for all your efforts not only on this sale but all of our transactions over the year. You are a real asset to what we are trying to do and so glad to have you on our team."
"Always does a good job with no hassle."
"We dealt with many different parties during the process but what stood out to us was Mark's ability to explain often complicated terms in such a way that not only could we understand, but also made us feel at ease and confident."
"Diane and Debbie were brilliant throughout the whole process. Always left everything clear to us, answered emails as quick as posssible and very very helpful. We couldn't be more happy."
"Simon was helpful and clearand did the job we needed whilst keeping us informed."
"Simon is helpful, polite and always does his best for us. Love his jokes too! Keep up the good work"
"Always knew where we were. Always kept me informed. Your firm is well known in the area. No problem getting in touch."
"Fantastic service & thoroughly reassured. Good communication & manner."
"Communication was excellent every step of the way. Mark is always cheerful & helpful. I will be using Mark for any other matters in the future :-)"
"Mark is a very likeable young man, easy to talk to & hardworking. He guided me through the process of sale & purchase, updated me regularly & answered queries to my satisfaction. I was fortunate to have his support during what was to me quite a stressful time."
"Efficient, professional service received."
"Selling & buying properties is stressful, add in the logistics of the move and the frailties of age and you have a toxic mix. For this reason it is very comforting to have a safe pair of hands on your side - with the experience of many transactions to help you navigate the minefield of legalities involved."
"Straight forward and competent."
"Everyone was lovely and very helpful. Everything was done very quickly. Very efficiently."
"Pauline went above & beyond in chasing things up. Always answered emails and/or returned phone calls..... and she ALWAYS believed our move would happen, even when we were convinced (so often) that it wouldn't. We have used BTTJ for quite a while onw as our family solicitors & will continue to do so. Very easy to contact by phone or email."
"Diane is extremely thorough and clear. Cares very much about her clients in that we understand what the process is & what we are signing. Very friendly & professional. Fees are also very reasonable."
"Niki went above & beyond to get the transfer & mortgage sorted in time for Easter despite last minute issues cropping up."
"Prompt responses. I felt supported. Excellent communication."
"The solicitor Kiran Satsavia was always prompt with answering our queries. She was polite and gave us time during s stressful time of moving."
"Mark has always been meticulous in every aspect of the conveyancing process. Mark promptly responded to phone calls and messages, many times out of normal hours. Thank you!"
"We were kept informed of what was happening, Mark & his team were friendly and professional and explained what we needed to do very clearly."
"Kiran and the team at Warwick were always friendly, professional & helpful."
"For every littel detail, you were there to meet our needs."
"Fantastic communication and helpful throughout."
"Thanks again for your teams services for the purchase of our properties it was a pleasure having you represent us. Diane was very thorough in detailing all aspects of the process and made it plain sailing!"
"Kept well informed. And Tyler was very efficient."
"Professional and proficient"
"Angela's constant communication and excellent level of service was fantastic for the whole process. She dealt very well with issues that arose and gave us excellent advice."
"Pauline was always willing to speak to us during the very stressful 15 months we had. Nothing was too much trouble & she would always get back to us with answers speedily - no matter how 'trivial' some of our questions would have been. A very good & nice person, it was a pleasure to meet."
"Angela & secretaries were very helpful and approachable and took times to explain things to me. I felt like they really were acting on my behalf & looking out for my best interests. Did a good job through to completion.”
"Transfer of title dealt with promptly & for a fair fee."
"We were very pleased with the advice Jaz gave and she explained everything in an easy to understand manner. We would have no hesitation recommending her."
"I have been delighted with the level of service. I dont know how it could be improved upon."
"I wouldnt consider anybody else other than Diane and her team. I've used Diane for a number of years for purchases and sales. I'll continue to in the future."
"Pauline was extremely helpful & reassuring. She answered all calls & emails promptly."
"No shortcomings at any point in the process: Professionalism personified."
"Pauline & her secretary have both been very professional, friendly & helpful during the most difficult time due to the sad loss of my parents. They have been in regular contact to keep me updated & I would recommend them to anyone."
"Kept us up to date throughout & always answered our many questions promptly. Many thanks for all your hard work."
"Questions were mostly answered very promptly & we were kept well informed of the process."
"Excellent service from Mark & the team, they worked very thoroughly & efficiently. Extremely easy to make initial contact. Thank you for doing a wonderful job, we look forward to using you again in the future."
"Very efficient & polite. We chose you as you are local and easy to make contact."
"Jo and Angela were supportive through a very frustrating transaction."
"I was always in regular contact knowing what was happening during the process. Everyone I dealt with was very professional and very friendly. Great service I received. Would highly recommend."
"It was all very efficient. Friendly staff, which I greatly appreciated."
"Would use BTTJ again and would recommend your services to anyone!"
"Excellent & trouble free service. Transaction turned out to be easier than expected. Well deserved reputation!"
"Diane Latham & Debbie Wrist have been nothing short of excellent throughout ther whole process. They were always ahead of every other party in the housing chain, always helpful, knowledgeable, professional & friendly. Thank you for being awesome! Keep up the good work."
"Diane & Debbie provided excellent service at all times. They are a credit to themselves, the company & the profession. Thank you so much!"
"The service provided was very professional and of the highest standard. Communication throughout was excellent."
"The whole pricess from start to finish moved smoothly despite the first buyers opting out of the sale."
"Great communication, shows to work hard to deliver. Lovely lady."
"All information was explained clearly. We were made to feel very comfortable with questions answered very adequately."
"Excellent sector awareness. Always ensures team apply attention to detail. Excellent effective communication. Always seems motivated to help me, the client. Easy to make contact, outstanding service."
"If I ever had any questions they were always there to help me & reassure me."
"Very professional service. I highly recommend Diane."
"Kate picked this up & drive my purchase forward proactively, enabling me to exchange & complete on the same day. A fantastic & honest service delivered by both Kate & Sarah, I would highly recommend them."
"Kate & Sarah work well as a team & make the whole process as stress free as possible."
"Completely satisfied 100%. Very understanding - the whole staff at Balsall Common are, ie Sarah. Could not be better, thank you all."
"Everything was conducted clearly, thoroughly & quickly. Interactions with the team were professional & friendly."
"Great service all the way through the process of the selling & the buying of our new home."
"Transaction was completed in a timely & professional manner. Kate Weston & Sarah Peglar make a good team & that was reflected in the service I received."
"Niki is very efficient. I really appreciate her prompt responses to my queries. Easy to make contact."
"Everything was conducted clearly, thoroughly & quickly. Interactions with the team were professional & friendly."
"At all times Kate was very professional & helpful. She gave me her hundred percent support. She is very approachable & understanding. She quickly responded to my queries & gave expert advice which was invaluable. I thank Kate very much for the smooth process in my house purchase."
"Kate & Sarah made the stressful time of moving house a far more relaxing experience with their professional & human approach to their customers."
"Great service all the way through the process of selling & the buying of our new home."
"Transaction was completed in a timely & professional manner. Kate Weston & Sarah Peglar make a good team that was reflected in the service I received."
"Kate kept me informed every step of the way throughout the entire process of the sale of my home, She was so professional and helpful. Having moved several times previously the service given by Kate has restored my faith solicitors! Her customer service was outstanding, I never once felt I had to chase Kate as she was always on the ball with everything. Thank you so much Kate and it has been a pleasure from start to completion.
I would not hesitate it recommending Kate to friends and family and as soon as I have found my new home I will be calling Kate for her excellent services again. Just a big thank you for everything and making such a difficult time for me so simple at the end."
"Due to there being an issue on the part of the sellers solicitors. We felt that we were supported by Kate in relation to this frustrating situation."
"Efficient, good communication, helpful."
"Very simple process. Diane only contacted us when absolutely necessary."
"Any questions were dealt with promptly. Calls were always returned. Advice was very useful. Pleasant people to deal with. Very easy to make contact."
"Alex was an absolute pleasure to deal with. Alex went over & above to support us in what was a challenging sale/purchase. Thank you so much for making a difficult situation bearable!"
"Mark Cooper always goes that extra mile to keep you informed all through the buying & sales process. I wouldnt want or use any other company, have beenusing BTTJ for abot 25 years, excellent service & Mark is an asset to the company...... Just perfect in every way."
"Everything was smooth from start to finish."
"Good communication & prompt process."
"Mark is clear, consise, friendly & efficient. I could find no fault with his work or manner & will continue to use & recommend him in the future.
"Very speedy service & always kept us in the loop. Good service, thank you very much!"
"Always polite, helpful & efficient. Very Happy, Simon & Tyler are a great team."
"Prompt & thorough responses."
"Diane did a great job, as usual! Our buyers were not the easiest to deal with & Diane managed to get things moving."
"Diane was very efficient. I was very appreciative of you pushing when we needed to get it moving. I am happy in my new home & would certainly recommend you. Thank you."
"Extremely efficient service. Diane & Debbie provided an excellent service throughout the process."
"Excellent handling of the purchase of our property & the sale too. Always good, excellent service."
"I found Debbie really friendly & helpful & Diane completed the contract in a timely manner."
"Diane was incredibly helpful & worked really hard to ensure a smooth purchase for us. Thank you!"
"Diane was very helpful, explained everything to me in detail & was quick to respond."
"All queries answered quickly & professionally. Support during a difficult purchase."
"Diane is a caring & trusted member of the team - I have recommended her to many people."
"Prompt response & attention to detail is always found in Sarah's working quality. She also put herself in my shoes to give me some legal advice. It's not easy to build up the trust, especially for a distant client, but Sarah manages it. Thank you."
"Niki showed a real personal interest in supporting me & my brother through this process."
"Kate and Sarah were both so kind, courteous and helpful throughout what was a stressful process. Communication was always timely and clear, which was critically important to us since we live overseas. They both made the process so smooth for us, and we are incredibly grateful for their hard work!"
"Courteous, efficient and friendly at all times. Easy to make contact."
"Kate kept me informed every step of the way throughout the entire process of the sale of my home, She was so professional and helpful. Having moved several times previously the service given by Kate has restored my faith solicitors! Her customer service was outstanding, I never once felt I had to chase Kate as she was always on the ball with everything. Thank you so much Kate and it has been a pleasure from start to completion. I would not hesitate it recommending Kate to friends and family and as soon as I have found my new home I will be calling Kate for her excellent services again."
Kate has done her best to protect us from fraudulant issues. Sarah Peglar her legal secretary has been very helpful. Keep up the good work."
"Thank you for making selling the bungalow a straightforward and stress free process."
"Diane was very efficient. I was very appreciative of your work and pushing when we needed to get it moving. I'm happy in my new home and would certainly recommend you: Thank you."
"Kiran was efficient and kept us well informed at all times. Response time to emails and return phone calls was fast."
"Extremely satisfied. No complaints!! Very easy to make contact. Very pleased with the service & help! No faults & went above & beyond to help get our first house."
"Niki and Tracey were very professional and kept me updated all the way! Excellent service, would recommend using! Excellent location, excellent service, thank you!"
"Very prompt with responses & proactive with buyers dilatory solicitors. Thoroughly reliable & effective service - thank you!"
"She kept us all the time up to date & explained everytime all that was under question marks, very clear."
"At every stage of the procedure we were advised what was happening & what needed to be done. Never had to chase up anything throughout the whole process. Have used Brindley Twist for many years & will continue to do so. Very easy to make contact with the right person for the problem at the time."
"I have worked with Angela a number of times and I always received great service. BTTJ are always my go to Solicitors."
"Prompt and informative responses. Alway kept me updated. Very professional."
"I have always found Angela very thorough in all of my dealings with her. She also, with her team, kept me informed in a timely manner. "
"Good communication & responsive. Pro-active & supportive. Found solutions & advised proactively."
"Niki is efficient, professional and has a razor-sharp eye for detail. She is approachable and more importantly easy to get hold of."
"Kiran was very helpful, answered my calls & emails & put me at ease."
"Alex provided a fantastic service. He has always been available for us, very responsive to our emails and guided us throughout the buying process."
"Mark was very helpful, explained things well and made the process alot nicer than alot of people I know experience with solicitors when buying a house."
"Attention to detail - second to none. Whole matter was dealt with efficiently with excellent advice & guidance throughout the process. This was one of 4 purchases made within a short period of time & all have handled brilliantly."
"Kiran was excellent, professional & focused. I felt that the service was very good value for money. I was kept in the loop & provided excellent advice on how to proceed. I was a first-time buyer, so felt pretty nervous about the process but Kiran made it feel a less daunting affair. I was recommended BTTJ by a neighbour. I rang on the phone & got through immediately, the majority of rest of communication was by email, letter or phone & all were prompt."
"Mark is always polite, professional, knowledgeable & approachable. Chases down the finer details & offers pragmatic solutions to move things forward. Very much appreciated his skills, legal & communication. Loved having Mark act for me again & will recommend him to anyone reading. Top solicitor."
"Sarah was very efficient, very professional and kept us informed all along the way. Thank you Sarah."
"Diane was brilliant. Understood my needs completely, dealt with any queries efficiently and saved me so much time. Brilliant!"
"The communication was always good. Diane responded to me quickly despite there being some difficult circumstances with Covid etc. I have already recommended Diane to others."
"Diane went out of her way to halp us as she had 2 very difficult clients either side of ours, our seller & buyer. I would just like to say thank you again to Diane & Debbie for all their help & support."
"Communication very good, house transaction was quick and smooth given circumstances. Keep up the good work."
"Very helpful and attentive to all questions. This was the second time I have used Mark and would not hesitate to recommend him. Love the location of your offices as can park outside and easy to get to. This was a key point in original choice."
"Diane & Debbie were excellent throughout the whole process. We can't thank them enough for all their help & support. Just want to say thank you again for all your help & hard work."
"Kept advised at all times, very professional!"
"Mark & his team were excellent, I would always come back & recommend. Keep up the good work!"
"Sarah was very professional. Extremely good communication, polite, patient. Excellent service."
"Always friendly & approachable when called & willing to help & advise. Thank you. Easy to make contact."
"Very friendly, helpful and prompt. Helped explain each stage to de-mystify the process. Very easy to contact."
"Very prompt responses, practical, focused, straight talking. I couldn't have asked for a better person she inspired me with confidence from the first conversation. Thank you!"
"Diane, Debbie & their team were consistently supportive, professional, efficient & enjoyable to work with. I have been so impressed & am so grateful for their efforts. Keep up the good work."
"Prompt and extremely diligent. Truly felt Diane was our advocate, working very hard."
"Excellent communication, understood our needs, very thorough. Many thanks, excellent service."
"Quick and detailed communications, polite and informative, detailed covering letters. Very easy to make contact. Very happy with the service over the last few months. Used to sell one property and for the purchase of two, all seamless. Thank you."
"Diane is a dream to work with and we have built a great working relationship, I can trust her to do a great job. I have recommended to friends."
"Kate was very quick to respond, thorough in process and clear in communication."
"Staff made my communications easy with such helpfulness, courtesy and efficiency, plus added warmth of 'human element' i.e empathy. Felt listened to and understood. Thank you for making my first contact with Solicitors such a positive experience."
"Everything was explained clearly. No surprises. Straightforward to deal with."
"Efficient and friendly. Thank you."
"Kate & Sarah ensured by sale & purchase completed by 29th June in what was obviously a very busy time. Responses to questions were always very quick & there was no need for me to chase at any point :-)."
"Mark was friendly and approachable. Excellent attention to detail and communication was clear and prompt. Nothing was too much trouble. We have already sent clients to Mark, highly recommended."
"Diane and Debbie were so easy to deal with, both are a great asset to BTTJ."
"My case was handled very well and completed on time. Well explained and always keeping me in the loop. Will surely use Niki on my next case if she is available."
"Mark kept me updated at every stage of the process & was always available & happy to explain anything that I didn't understand. I really appreciated having someone in the process who I felt I could trust & felt comfortable asking questions. Mark & Dinah have both been great."
"Very professional service during a challenging time, especially as part of a long & complex property chain."
"Alex's communication & efficiency throughout the whole process was fantastic. We always felt informed of what was happening & Alex always got back in contact with us when we needed to talk to him about an issue. Alex was also available to provide advice & reassurance throughout the process, which was particularly appreciated as we are currently expecting our first child & moving dusing this time could have been a very stressful process, but made so much smoother by the leve of service from Alex. Really appreciated all your efforts."
"Alex offered the best level of service I have encountered from a solicitor. He responed to my queries promptly & offered clear advice on how to proceed at all stages of the process. He is approachable, has excellent communication skills & adds real gravitas to the firm of Brindley Twist Tafft & James LLP. I would (& will) highly reccomend him to others who will need a conveyancer in future. He is a real credit to his profession."
"Diane has been extremely helpful & prompt with her response. She tookcare of my cases thoroughly & provied all the necessary to make sure I am fully aware on the actions I will be taking. Really great help with her attention to detail & service. Diane's assistant Debbie is also very helpful & petient with me."
"House sale/purchase dealt with efficiently & confidently. Company was a solid, reliable organisation. Picked up an issue with the title deeds which had been missed by previous solicitors involved with the property, sorted this out."
"Helpful, efficient, friendly, understanding. I couldn't have asked for a better firm of solicitors - Thank you. Thank you Diane & Debbie for their help & support at what became a very stressful time."
"Kate and Sarah are obviously a good team. Communication from one was never replicated by the other and even Kate working from home during a period of self isolation did not impact on the progress of our transactions. The whole process was well managed. It was easy to make contact."
"Always responds quickly to emails/queries. Answers are always understandable. Great as usual, thank you Mark & the team."
"Completed in a timely manner. Easy to make contact."
"Angela is fantastic at her job."
"Angela & her team are very efficient & keep us up to date with everything. Good communication. Thank you for getting us moved before lockdown! Excellent service, we wouldn't hesitate to use you again."
"Good service. Good communication. Up to date report provided."
"Very smooth and straight forward."
"Angela took control of all items to ensure purchase and sale went through in June."
"We were kept informed throughout the entire process & any queries we had were always responded to immediately. Thank you! :)"
"Excellent service, always updated and kept in the loop. Any questions I had were promptly answered."
"Thank you for all your hard work, chasing, clear communication and question answering throughout the process. Marcella was right to recommend you and I’d certainly recommend you to others."
"Diane is a great professional, you feel at ease when she is dealing with your matter."
"A tricky sale but I was kept updated regularly. Very easy to contact even during lockdown. A patient & helpful team who dealt calmly with our difficult property management company."
"Professional & courteous service. Easy to contact. Always replied to any telephone calls / emails."
"It was really lovely speaking with you last week. ***** and I spoke to a few Solicitors last week, and we found you the most warm and friendly as well as informative to speak with, and would like to move forward with you acting on our behalf for our property purchases."
"Very helpful, dealt with every problem caused by the seller. Very professional. Did fantastic with the fact that Covid-19 was around, and the sales market was so busy."
"Diane and Debbie have a very professional approach and are excellent communicators."
"Efficient, good communication, professional, smooth process, straight forward!"
"Good communication, completion on time, very happy with everything."
"Excellent & professional service throughout from Angela & Jo. Thank you for all amazing work in such a crazy time for your industry :-)"
"T
hank you very much for all of your assistance with our move. We're thrilled to be in, and it's made all of the stress and worry of the last week or so completely worth it. Thank you for fighting our corner, for explaining things to us so clearly, and to you and Jo for progressing our exchange and completion so quickly at what I'm sure was an exceptionally busy few days in the run up to the Stamp Duty Holiday deadline."
"Superb Service - nothing too much trouble. Mark responded very quickly to queries & concerns & was very thorough in his approach."
"We would like to say a very big thank you for your services. We are very happy with the speed of the transaction, communication and overall outstanding service. Thank you one more time. We will be back with more properties."
"Went the extra mile when the move needed it. Kate took charge of the whole chain to my move happened correctly."
"Kate provided a very professional and prompt service, always making me feel as though she was doing all she could to help complete the sale."
"Very easy, straightforward - Quick process"
"Thank you for everything in regards to my purchase of ** **** *****. Thank you for taking the time to explain everything, nothing was too much trouble for you and you made this scary process a whole lot easier. You have been wonderful!"
"Dealt promptly with all our questions and gave advice where necessary. Easy to contact and returned calls promptly. Exchange and completion was done on the same day mainly due to Covid19, this was handled professionally."
"Kashifa was always very helpful and responsive in spite of Covid challenges"
"We have used Kashifa now on a number of occasions, and we have always had excellent service on each transaction. We have always been treated with patience, kindness and respect."
"Everything was dealt with efficiently and with friendly service and advice. A smooth process overall. We have been very satisfied with all the dealings we have done as with Macnamara King and also after change of company."
"I was recently involved in a very complex and stressful purchase that dragged on for months. Luckily for myself, help was at hand through my excellent case handler Diane Latham at BTTJ.
Diane persevered with myself and the purchase through some very challenging weeks when it appeared that that the purchase was imminently going to collapse due to ongoing delays that were out of our control. She was patient and understanding and always on hand to offer sound, expert advice and go the extra mile to get the purchase completed- for that I am very grateful and would highly recommend her services.
She is a credit to both her profession and her company and we are already working together on the next purchase."
"Niki works in a professional and transparent way, but what stands out in my mind is that Niki did what had been agreed in the form of sending emails confirming issues that we had discussed almost immediately, which on a couple of occasions saved the sale and relieved the stress from us. A BIG thank you to Niki!!! Great job!"
"Kashifa has been very helpful in all the details of the house move, always willing to come to the phone if she is available. She has answered any queries we have had or quickly found out for us. She handled our last move with the same thoughtfulness as this one and we would always be pleased to recommend her services and send our thanks for her efficiency."
"The whole process was very well organised, Kiran was able to support the sale and all processes during these difficult times."
"Kiran was extremely helpful. She was very polite and always returned our call. All our queries were dealt with professionally. She was extremely knowledgeable. She made the whole process run smoothly without any problems at all. We received first class service."
"Quick responses - always emails / calls back in good time."
"Mark went out of his way to offer us support, advice and encouragement. Also possessed a sense of humour - vital in selling and buying a house. Pleasure to have had him working on our behalf and highly recommend Mark to friends and family. Mark took his time to explain more complicated issues, which we appreciated."
"Regular updates and information communicated well and in a timely fashion. Response to my queries were dealt with effectively."
"Angela and Jo were always available to answer all our questions and took the time to explain every step clearly."
"From the moment Mark introduced himself I found him to be very friendly and approachable which helped immediately, as time passed I found him to be very thorough in his approach leaving no stone unturned and offering more than one option on outcomes dependent upon what the queries were which really helped us to make decisions which we felt informed about, Sara Aboushanab Mark’s Legal assistant was vey much the same when I had cause to speak with her, friendly, professional above all they could be relied upon to deal with our affairs in a way which gave us confidence.
BTTJ seem to put a lot into ensuring the client is looked after, I really like and respect that."
"Angela and Jo were informative, responsive and worked hard on my case in a very hectic time. I always felt they explained things clearly and I felt they were always looking out for me. Excellent attention to detail."
"Simon and Tyler made me feel everything was taken care of even before I thought about it! Nothing was a problem and I was never left feeling I was just another client."
"Thank you ever so much for this, and for making the process so easy, especially in light of the current situation. I appreciate that it has been quite a long journey but I can only extend my thanks and utmost appreciation for all the hard work and for all that you have done. Once again, thank you."
"Fantastic service received, always well informed and went the extra mile to address the issues regarding the culvert."
"Helen was prompt and handled our sale and purchase very efficiently."
"Mark informed us of every step and explained everything simply. He made the transaction very easy."
"Explained everything in an easy to understand way. Very friendly and nothing too much trouble."
"Mr Mark Cooper and your secretarial staff were very prompt to respond to any queries."
"Would recommend very highly, very helpful, cheerful and professional."
"Very easy to make contact and always returned calls, emails etc."
"Very polite and helpful in every way."
"Due to problems at the bottom of the chain, the sale of my parents' house was protracted. However, I was kept informed by Helen of any progress. Helen Checketts is an excellent solicitor and you are lucky to have her working for you. She is both highly skilled and highly experienced."
"Excellent support by Helen and the team for the purchase of my property. Acted professionally throughout the process."
"Diane was always very helpful, particularly under the circumstances which caused me to have to sell my home."
"We have used the service of BTTJ on numerous occasions and have always been satisfied. Diane Latham is always diligent and caring."
"Diane was totally professional from start to finish, kept us informed all the way through and met our every request. Also many thanks to Sara who was also a great help in the purchase."
"Diane is friendly, professional, fast acting. Cares about her clients, reasonably prices her services."
"Punctual, friendly, good communication, everything ran smoothly and a good overall professional service."
"All of our questions were answered quickly and professionally - with having never done anything like this before, we felt at ease no matter what the query."
"Very helpful and knowledgeable."
"Simon was efficient and extremely helpful throughout the process."
"Helen and her team were fantastic throughout the sale of my property. I couldn't have asked for a better service. Yet again my experience with the firm has been good and I will definitely be using them again in the future."
"Everything dealt with efficiently and in a timely manner. Voicemails returned same day. Felt that nothing was too much trouble, made to feel that my case was the most important one to be dealt with. Many thanks for your help."
"Diane has been our conveyancer before, infact 3 times. Very easy to talk to and to understand, always very helpful. Infact we have recommended her to many friends who have taken up our advice and have seen her."
"Good communication throughout the sale process. Speedy responses to enquiries & requests. Information was well presented & easy to understand. I found Mark was someone who listened and represented our interests well. Professional manner and good communicator."
"Excellent prompt response from Angela and constant contact with clear updates on progress. Always a pleasure to work with and no hesitations on recommendation to friends and family. Thank you."
"Friendly, efficient and prompt service at all times."
"Was kept informed all the way through the process."
"Helen always provides timely information and always responds in a timely manner. Refreshingly "available"."
"The process was clear and we received all the help needed. Very quick response and support".
"Helen was very professional and a very kind person. Thank you!"
"Everything was explained well. Queries and messages answered quickly. Never felt rushed with appointments and time. Excellent knowledge in all areas. Confident, professional and friendly."
"Kept me updated, always friendly and helpful. Very knowledgeable and informative to next steps. Ferocious in chasing up vendors solicitors. Great experience from Angela and Debbie."
"Angela always understands and works with difficult issues. You can completely trust that if it is possible Angela will get it done. Angela is also easily contactable."
"Helen was very approachable and efficient. She communicated excellently and we always felt she was working hard to get the best outcome and timings for us! Thank you so much for making a difficult process easier!"
"We have been so pleased with the service you have provided which includes your secretary. You have kept us up to date and communicated everything so well. What we've particularly valued has been your attention to detail which we rate as outstanding, far exceeding our expectations. We would be happy to complete any survey which reflects the level of professionalism we have received and will highly recommend you to others."
"We requested from BTTJ and specifically from Mark Cooper (Solicitor Conveyancing) who was recommended by our broker to handle our first new house purchase. Mark has really completed the whole work package (investigation, contracts, issues and our concerns, 3rd parties involvement, issues with the bank) in an exceptional, professional and very efficient way and delivered our completion date 2 weeks earlier. People like Mark who work hard really from start to finish, are worth gold as he was always helpful while paying attention to the details. He always kept us informed, while he was always very friendly and we had excellent communication. We are both grateful to Mark for his service, and we definitely recommend him without second thought. Again Mark, million thanks."
"I am so grateful to Angela and her team for carrying out a thoroughly professional job on my behalf when I recently moved house.
There were potentially a few pitfalls along the way with the house I was buying but with Angela’s outstanding knowledge and expertise I had no need to worry. I was more than confident that all would progress smoothly and well , which it did, with the sale and purchase being finalised by the estimated time given.
I would have no hestitation in recommending Brindley Twist Tafft and James and will definitely be using their services again as and when required."
"During an exciting time (moving into our first home) Angela was excellent and we couldn’t have thanked her more. Speed of communication and the advice that she gave us took away some of the stressful weight of the move. The information she gave us was concise and well explained every step of the way.
Thank you Angela and your firm, we will definitely be using you next time we move house."
