5th July 2023

“From day one, Richard dealt with us with empathy, understanding & great patience in support of the situation we found ourselves in. He communicated with us every step of the way, talking to us in a language we understood so we could make informed decisions around how we were to proceed with our negligence claim. When our Mom’s health deteriorated, Richard was compassionate & provided alternative options on how we could proceed to progress the claim without causing further distress to our Mom & us. Through Richard’s tenacity we were able to obtain a substantial settlement to support Mom’s ongoing needs as a result of the negligence even though the other party continued to deny liability. If it hadn’t been for Richard & his hard work, including the co-ordination of the legal claim & the right experts to support our case, we do not believe we would have had the positive outcome that we did. We can’t think Richard enough.”